Shipping & Returns Policy
1. Shipping Policy
Order Processing:
• All orders are processed within 2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next
business day.
All orders are estimated to be delivered in 10-14 business days.
Shipping fees are calculated at checkout based on your location and selected shipping method.
Customs & Import Duties (International Orders):
International customers are responsible for any customs duties, taxes, or fees imposed by their
country. Menjo is not liable for delays caused by customs.
2. Return & Exchange Policy
We want you to love your purchase. If you’re not fully satisfied, you may request a return or
exchange under the following conditions:
Eligibility for Returns/Exchanges:
• Items must be returned within 3 days of delivery.
• Products must be unworn, unwashed, and in original packaging with tags
attached.
• Proof of purchase (receipt or order number) is required.
• Final Sale items or discounted products are non-returnable.
Non-Returnable Items:
• Gift cards
• Sale/Clearance items
• Accessories (if applicable)
Return Process:
1.
return.
2.
3.
4.
Refunds:
Contact us at menjong12@gmail.com with your order number and reason for
We will provide instructions and the return shipping address.
Ship the item back to us using a trackable method.
Once received and inspected, we will process your refund or exchange.
• Approved refunds will be processed to the original payment method within 14
business days.
• Shipping fees are non-refundable.
Exchanges:
• If you need a different size or color, contact us to arrange an exchange.
• Exchanges are subject to stock availability.
3. Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item, please contact us within 3 days of delivery.
Include photos of the product and packaging, and we will arrange a replacement or refund at no
extra cost.
4. Late or Missing Refunds
If you haven’t received a refund after the expected timeline:.
- Double-check your bank or credit card statement.
- Contact your bank or payment provider, as processing times may vary.
- If you still need help, reach out to us at menjong12@gmail.com.
5. Contact Us
For shipping, returns, or order-related questions, please contact:
Menjo Support Team
Email: menjong12@gmail.com.
1. Shipping Policy
Order Processing:
• All orders are processed within 2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next
business day.
All orders are estimated to be delivered in 10-14 business days.
Shipping fees are calculated at checkout based on your location and selected shipping method.
Customs & Import Duties (International Orders):
International customers are responsible for any customs duties, taxes, or fees imposed by their
country. Menjo is not liable for delays caused by customs.
2. Return & Exchange Policy
We want you to love your purchase. If you’re not fully satisfied, you may request a return or
exchange under the following conditions:
Eligibility for Returns/Exchanges:
• Items must be returned within 3 days of delivery.
• Products must be unworn, unwashed, and in original packaging with tags
attached.
• Proof of purchase (receipt or order number) is required.
• Final Sale items or discounted products are non-returnable.
Non-Returnable Items:
• Gift cards
• Sale/Clearance items
• Accessories (if applicable)
Return Process:
1.
return.
2.
3.
4.
Refunds:
Contact us at menjong12@gmail.com with your order number and reason for
We will provide instructions and the return shipping address.
Ship the item back to us using a trackable method.
Once received and inspected, we will process your refund or exchange.
• Approved refunds will be processed to the original payment method within 14
business days.
• Shipping fees are non-refundable.
Exchanges:
• If you need a different size or color, contact us to arrange an exchange.
• Exchanges are subject to stock availability.
3. Damaged or Incorrect Items
If you receive a defective, damaged, or wrong item, please contact us within 3 days of delivery.
Include photos of the product and packaging, and we will arrange a replacement or refund at no
extra cost.
4. Late or Missing Refunds
If you haven’t received a refund after the expected timeline:.
- Double-check your bank or credit card statement.
- Contact your bank or payment provider, as processing times may vary.
- If you still need help, reach out to us at menjong12@gmail.com.
5. Contact Us
For shipping, returns, or order-related questions, please contact:
Menjo Support Team
Email: menjong12@gmail.com.
